Your Health And Safety Is Our First Concern

To our valued patients,

We feel it is important to share with you what we are doing to help keep people safe and healthy. Please be assured we have protocols in place and are closely monitoring and following the CDC and the WHO guidelines for organizations serving higher-risk populations. Your health and well-being are top of mind.

Livingston has implemented heightened sanitation protocols to combat disease-causing bacteria and viruses. High touch surfaces including counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and tables are being cleaned with Cavicide, which has a Quaternary/High-Alcohol Formula that provides a quick kill time and is Bactericidal, Tuberculocidal, and Virucidal.

We’ve instructed our team members who are not feeling well to stay home out of an abundance of caution and self-monitor their symptoms. In addition to following CDC guidance, all Livingston locations have been equipped with recommended procedures to follow if their community, or someone from their office, becomes impacted by the virus.

Thank you for trusting us with your hearing healthcare. We look forward to continue serving our communities while maintaining our focus where it belongs: on our Valued Patients and Team Members.

– Team Livingston

Moving forward we are adding the following temporary precautionary measures to limit contact:

1. If weather permits, prop open the front door to the clinic to reduce human touch-points

2. Provide a pump of hand sanitizer to every patient/guest that enters the clinic

3. Encourage patients to wait for their appointments in their cars instead of the lobby–Request cell phone numbers so that you can call patients when it’s their turn

4. Offer “Curbside” service to minimize contact with patients–We can provide hearing aid cleanings and minor repairs without the patient being in the office. Take hearing aids in a disposable cup, clean them, and return them to the patient in their vehicle.

5. Sanitize patient cell phones prior to attempting to restore connectivity between phone and hearing aids

6. Wipe down equipment, chairs, and other touchpoints after each patient

As a reminder, we already have the following processes in place:

1. No patient sign-in sheet

2. No shared pens–if a patient uses an office pen, ask them to keep it

3. Visibly sanitize work stations and high traffic areas regularly

4. Remove coffee stations

5. Remove magazines and newspapers from lobby

6. Use a smile instead of a hug, handshake, or touch

7. Utilize disposable cups for handling hearing aids

8. Utilize gloves as needed

9. Ask all patients the CDC screening questions prior to their appointment