Our Process
At Livingston, we want to be intentional about our culture to create the best environment for our team members and our patients. From setting your appointment to providing your initial consultation, treatment options, and follow-up, we are pleased to serve you.
The Patient Experience
At Livingston, we want to be intentional about our culture to create the best environment for our team members and our patients. From setting your appointment to providing your initial consultation, treatment options, and follow-up, we are pleased to serve you.
Our Foundation
Our Values
Online hearing screening
only 5 minutes
Our Process
We understand that coming to terms with hearing loss and seeking help can feel overwhelming; that’s why competent and compassionate patient care is our priority. And as a family-owned business, we value friendliness and strive to consistently exceed your expectations.
Just follow the steps below to a better hearing future.
Scheduling
Getting to know you
Consultation
Evaluation
Review
Fitting & Programming
Purchase
Aftercare
Scheduling
Call the Livingston location nearest you or select Request an Appointment on our website and you will be well on your way. The Location Finder on our website will point you in the right direction!
Getting to Know You
Take a few moments to complete an online Patient Information Sheet. This quick and easy form will assist us to accurately diagnose your condition and ultimately determine the best solution for your unique needs and lifestyle.
Consultation
Your Livingston hearing professional will conduct a painless examination of your ears using a video-otoscope*, a small camera which projects a video image of your external ear canal onto a digital monitor.
Evaluation
Livingston provides the most thorough and comprehensive testing in the industry in the quiet of a soundproof booth. These include warble tones, pure tone testing, speech testing, and quick-SIN.
Review
Your clinician will review your test results with you & take time to answer any questions you may have. Should it be determined that your hearing could be improved with use of a hearing device, we will provide you with a range of options for your consideration.
Fitting & Programming
If needed, your clinician will make molds of your ears in order to precisely customize the fit of your hearing device(s). Your hearing aid(s) will then be programmed by means of a computerized Live Speech Mapping process.
Purchase
We understand cost is a key consideration for you. Your clinician will review the cost of treatment options with you, and will communicate what is covered by your insurance. Livingston accepts all major credit cards, and will also work with you to establish a payment plan if needed.
Aftercare
You can count on Livingston to perform all cleaning, repairs, and future adjustments to your precision instruments throughout the life of your hearing device(s). As a valued member of the Livingston family, it is our pleasure to serve you.
Frequently asked questions
What is hearing care professional?
A hearing care professional is a healthcare professional who is focused on the diagnosis, treatment, and management of hearing loss. There are two primary types of hearing professionals.
Audiologists: These professionals specialize in diagnosing, treating, and managing disorders related to hearing and balance. They often work in healthcare settings such as hospitals, clinics, or private practices. Audiologists conduct hearing tests, provide rehabilitation services, and may recommend hearing aids or other assistive devices.
Hearing Instrument Specialists (HIS): Also known as hearing aid specialists, these professionals specialize in fitting and dispensing hearing aids and other hearing assistive devices. They work closely with individuals who have hearing loss to find the most appropriate devices for their needs and provide ongoing support and adjustments as necessary. They typically work in settings such as hearing aid clinics or retail stores specializing in hearing healthcare products.
How do I know if I need to see a hearing care professional?
You may benefit from seeing a hearing care professional if you experience symptoms of hearing loss, tinnitus (ringing in the ears), difficulty understanding speech, or if you have concerns about your hearing health.
What happens during a hearing evaluation?
A hearing evaluation typically includes a series of tests to assess hearing sensitivity, speech understanding, and middle ear function. These tests may include pure-tone audiometry, speech audiometry, and tympanometry.
How often should I have my hearing checked?
It is recommended to have your hearing checked periodically, especially if you notice changes in your hearing or if you have risk factors for hearing loss (such as exposure to loud noise, aging, or certain medical conditions). Your hearing specialist can recommend an appropriate schedule for follow-up evaluations based on your individual needs.
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