Product Support | Livingston Hearing Aid Center

Product Support

Before taking your hearing aids in for servicing, check these resources for product support to find possible solutions. If the problem persists, we are always here to help.

Troubleshooting
How-To-Videos
Maintenance
FAQs
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Troubleshooting

Hearing Aid is "Dead"

Possible Causes

  • Depleted battery or dead battery

  • Replace or recharge the battery

  • The receiver tube may be blocked

Solutions

  • Remove blockage and clean

  • The instrument may be damaged or defective

  • See your hearing professional

Hearing aid is not loud enough

Possible Causes

  • The receiver tube may be blocked

Solutions

  • Remove blockage and clean
  • Your hearing has changed
  • See your hearing professional

Performance is inconsistent

Possible Causes

  • The battery may be running low

Solutions

  • Replace or recharge the battery

The sound is distorted or unclear

Possible Causes

  • The battery may be running low

Solutions

  • Replace or recharge the battery

  • The instrument may be damaged or defective

  • See your hearing professional

If you’ve tried these troubleshooting tips and your hearing aids still aren’t working, see a hearing healthcare professional for assistance. We may be able to fix the issue in the office on the same day. If one or both of your hearing aids need factory repairs, your hearing professional can take care of that for you as well.

How-To Videos

The Basics of Hearing Aid Care

How to remove your mask while wearing hearing aids

How to replace a dome tip

How to remove and replace hear clear wax guards

How to pair hearing aids with an iPhone for the first time

what do you do if your hearing aids aren't charging

Maintenance

Maintaining your hearing aid through daily cleaning and regular service is extremely important. Proper care helps retain optimum hearing conditions, extends the life of your hearing aid, and ensures proper hygiene.

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Clean your hearing aid(s) daily with a dry cloth, either in the morning or at night, with either a disinfectant spray or wipe.

Everything You Need To Know About Swimmer’s Ear

Never submerge your hearing aid(s) in water to avoid disrupting the circuitry. This includes showering, swimming, and washing under a faucet.

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Always turn off and store your hearing aid(s) in the case provided, and remove the batteries when not using it.

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Try to avoid dropping your hearing aid(s) on hard surfaces.

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Avoid overexposure to heat, such as the stove or oven.

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Store your hearing aid(s) in a safe place out of reach of pets and children.

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Frequently asked questions

I have a problem with whistling sounds or feedback?

There are several common causes of this problem, all of which are easily resolved. First, your hearing aid may fit too loosely. This allows the amplified sound to escape from your ear which is received by the microphone, thus resulting in feedback. Second, feedback can occur when you are standing too close to a surface that reflects sound, such as a wall. Finally, many feedback issues are simply the result of the volume control being turned up too high on a hearing aid. Most feedback problems can be easily corrected by the user. However, if you continue to have a consistent challenge with feedback, seek assistance from your hearing professional.

Sometimes, excess air can become trapped between your eardrum and the hearing aid. If this feeling persists, your hearing professional can adjust your hearing aid to alleviate the problem.

Hearing aid batteries typically last one to two weeks, depending on usage and battery size. Replace the batteries as soon as you notice a decrease in performance or if your hearing aids emit a low battery warning.

It’s not recommended to attempt DIY repairs on your hearing aids, as you may inadvertently damage the devices. If your hearing aids require repairs, contact your hearing provider for professional assistance.

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